Yes! We deliver worldwide. Please find our delivery information and costs here.

We offer Free Standard Delivery on all UK orders over £50.

You can find more information and specific delivery costs here.

Unfortunately we do not deliver to PO boxes.

Since the UK left the EU in January 2021 there have been changes to how we send parcels abroad. As all orders are currently sent from the UK, you may be subject to additional import fees. 

European Union - When purchasing from a country in Europe, any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

USA – All orders above US $800 will be subject to import duties. For more information, please check with the US Customs and Border Protection Department.

Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, please check with the Department of Home Affairs for more information.

All import duties, customs charges, taxes and admin fees (if applicable) will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside of our control. 

Our cut-off time for same-day dispatch is 2 pm on Friday. Any order placed after this time will be dispatched the next working day.

Tracking will be emailed to you as soon as your order has been dispatched. 

If you do not receive your dispatch confirmation, please contact our Customer Service team via our 'Contact Us' page and they will be able to help you.

Please visit our Returns Portal, complete the returns process and you will be provided further instructions on how to return your order.

We accept returns within 30 days of the order being delivered to the customer (this is extended during the Festive period). To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the original swing tag has been cut off.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a refund will automatically be applied to your credit card or original method of payment. This can take 3 to 5 working days from when we issue said refund.

Please allow 5 working days for returns to be processed once we have received them.

You can return your order to us using a courier of your choice. Please note that we cannot accept liability for any missing or damaged parcels should you choose this option. 

Unfortunately, any product purchased from our Sample Sale is non-returnable, non-refundable, and cannot be exchanged either. These products are one-off products that are not part of our stock and have been used in photoshoots or Customer Returns without original packaging and/or hang tags.

At this time, we can only offer exchanges on the sizing of a product. Follow our Returns Portal process for exchanging for a smaller or larger size.

If you are looking to change the product you received with another, please return any unwanted items and select Store Credit, this will allow you to purchase the item you would prefer.

If the order is damaged or faulty, please contact us immediately with photographic evidence and once it has been confirmed then we will either issue you with a replacement or a full refund.

For more information, please read our Returns & Refunds Policy.

If the order was received over 30 days ago, we would not be able to accept this - unless it is to exchange for a different size. Company policy states that all items must be returned within 30 days of purchase.

Once you have returned your item(s) it should take no longer than 5 days for your return to be processed - however, there may be on occasion a slight delay during the festive periods or during sale seasons. You will receive an email once your refund has been issued. 

If you believe your refund should have been processed and you have not received it, please contact our Customer Service team via our Contact Us page with your proof of postage showing the tracking number, weight and destination postcode so that we can look into this further for you.

If you are unable to provide us with the above information, we kindly ask for your patience while we process your return.

You can find out more about the materials and fabrics we use in our products under the “Product Features” tab on each individual product page.

We do not have a physical La Nation store, and we are not currently stocked in any retail store. However, you can shop online at Debenhams for La Nation products.

To find out when a specific product, size and/or colour is back in stock please go to the relevant product listing page, select the variant then select ‘Email me when back in stock’. 

For general emails about full restocks or new collections please sign up to our newsletter.

Please see our size guide for specific measurements to help you choose the perfect fit for you!

Please check the terms and conditions of the promotion to ensure that it applies to the products in your basket. Promotion codes are case-sensitive so make sure that capitals are in the right place and the spelling is correct. If the promocode is still not working, please contact our customer service team for assistance.

Yes! We are currently offering a 10% discount for students. Discount only valid on full price merchandise. Please provide us with a valid photo of your Student ID to receive your discount code.

For more information, please see Clause 14.1 “Student Discounts” of our Terms and Conditions.

Yes! We are currently offering a 10% discount for Blue Light Card holders. Discount only valid on full price merchandise. Please provide us with a copy of your Blue Light Card as proof.

For more information, please see Clause 14.2 “Blue Light Card Discount” of our Terms and Conditions.

You can join our LA Nation Loyalty Club by creating an account with us. Creating an account will automatically allow you to earn Points which are redeemable against future purchases!

From time to time we hold events for our Team La Nation members which may involve exclusive discounts, early access to sales or early access to product launches. We will notify you by email when these events are coming up - you can sign up here.

You can also join our Facebook group that is dedicated to our Community events for more information.

Be the first to know about any exclusive offers by signing up to the LA Nation newsletter. To subscribe, simply opt in when creating your LA Nation account. You can update your preferences at any time via the link in our emails.

Yes – you can use the ‘checkout as a guest’ option instead of creating an account. However, we recommend creating an account to benefit from faster checkouts in the future. Creating an account also allows you to track the progress of your order in Your Order History Clause.

Account holders can reset their passwords by simply clicking the “Forgot Password” link on the login page.

You can unsubscribe from our newsletters at any time by clicking the unsubscribe link at the bottom of our emails or by contacting our customer service team.

You can request to delete your account please contact us on customerservice@lanation.com

Yes we do! Click here to shop.

We do not ship physical Gift Cards. La Nation Gift Cards are delivered straight to your email address and contain instructions on how to redeem them at checkout.

Gift vouchers are valid for 12 months from the date of purchase and can only be redeemed on lanation.com.