Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our Returns Policy.
HOW DO I RETURN?
Repack your Items
Repack your items in their original packaging. No packaging? Make sure to pop your items into something that is non see through, seal-able, and waterproof.
Create Return Label via Royal Mail
Use this link to create returns label http://www.royalmail.com/track-my-return/create/5659
Email us at customerservice@lanation.com
please email our customer service team to advise you are returning your items, please include your Order Number/ Postcode/ Items you are returning.
As soon as we receive your return or exchange, we will issue your refund to the correct payment method between 3-5 Business Days
ADDITIONAL INFORMATION
All returns must be sent back within 30 days of the purchase date
All returned items must be new, unwashed, and in an unused condition, with all original tags and labels attached. This does not affect your statutory rights
All UK orders are now eligible for Free Returns. Just follow our Returns process via our portal and print out your Free Returns Label when prompted.
If the order is damaged, or faulty, using your own method of return may cause delays in your refund and you may be liable for VAT and Customs Duty charges, if returning internationally. If your items are not received by us, you will need to open up a dispute with the carrier
Any product purchased in the Sample Sale is non-refundable, cannot be returned, and cannot be exchanged either.
Returns FAQs
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All returns must be postmarked within 30 days of the purchase date.
A typical refund can take up to 14 days from the receipt of your items to process, plus your bank’s handling time which on average is 3 to 5 working days. But we try to issue refund as soon as all goods are checked.
We will keep you updated and send you an email as soon as your parcel has arrived back at our warehouse, and again when your refund has been processed.
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You’ve got 30 days to send items back to us from the date of purchase. Unfortunately, we cannot accept returns after this time.
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We try to process any returns ASAP but some refunds can take up to 14 days to be processed, plus 3 to 5 working days due to your bank handling times.
If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to reach your bank account – this is down to PayPal processing times.
Please wait 14 days before contacting LA Nation about your refund if you haven’t heard from us yet. If it has been more than 14 days and still no sign of your refund, get in touch and our Customer Service team will look into it for you ASAP, email us at customerservice@lanation.com with the below information:
Your name
Order Number
Product Name(s) of the items you returned
A photo of your proof of postage -
We can offer you an exchange, however it is limited to the product that you purchased and the exchange would involve a larger or smaller size than the one you received.
If you are wanting a different product entirely then apply for a store credit return and once we have received your unwanted items back you will receive store credit to purchase another item(s).
Subject to our Terms & Conditions.
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We can offer you store credit for your return instead of refunding your order back onto your payment method.
Once we have received your unwanted items back you will receive store credit to purchase another item(s). You will be given an e-code to use at the time of checkout to pay for your new order. If the amount is more than what your store credit total is, then you will have to pay the difference. If less, then the difference remains as Store Credit.
Subject to our Terms & Conditions.
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If you have received a faulty, damaged or incorrect item, please login to our Returns Portal and select the Damaged/Defective/Incorrect item option and it will ask you to upload an image of the products that you received.
We will send you out a FREE prepaid tracked returns label via email - UK customers only.
If you return the item using a courier of your choice without prior correspondence, La Nation is not liable for the costs incurred by you.
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Please get in touch with our Customer Service team here. We will then get back to you as soon as possible to discuss your return.
Please note, we do not offer an International Returns service - so you will have to use a Courier of your choice to return your goods at your own expense. You are responsible for the order until we receive it back in our warehouse.
Do you have a question or need help?
If you have any other questions about returning your order or a refund, just email us here.
Please keep in mind that our Customer Services team may be extremely busy, but they will respond to your queries as soon as they can. We appreciate you bearing with us.